Reservations & Deposit

Reservations may be made by phone calls or online by clicking on the “Book an Appointment” link in our home page. When scheduling a reservation, we like to know what is most important to you, level of experience or first available so we can recommend a stylists based on your most important factors. We gladly accept cash, check, debit cards, or major credit cards. All appointments require a credit card to reserve the appointment.

Client confidentiality and your privacy is of the utmost importance to us. We will never share any of your personal information.

Depending on the flexibility of your schedule and to ensure your desired date, we recommend making your reservation 1-2 weeks in advance for mid-week appointments and 3-4 weeks in advance for evening and weekend appointments. We also offer a waiting list if your desired date and time is unavailable. Reserving your next service prior to leaving the salon will help keep you on a consistent service schedule.

Cancellation & No-Show Policy

Your appointment time is reserved exclusively for you. Out of respect for our guests, our stylists, and those waiting for appointments, we kindly request advance notice if you need to cancel or reschedule.

Last-minute cancellations often leave appointment time that cannot be filled. Because our stylists reserve that time specifically for you, a late cancellation or missed appointment directly affects both their schedule and their income. Providing adequate notice gives us the opportunity to offer that time to another guest and helps us maintain a fair and efficient schedule for everyone.

Cancellation Notice Requirements

• Appointments scheduled for less than 2 hours require at least 1 business day's notice.

• Appointments scheduled for 2 hours or more require at least 2 business days' notice.

Appointments canceled without the required notice, as well as no-show appointments, will result in forfeiture of the deposit associated with the reserved services.

Emergencies & Illness

We understand that unexpected circumstances, emergencies, and illnesses can arise. If this occurs, please contact us as soon as possible. We will always do our best to handle these situations with understanding and fairness.

No-Call / No-Show Appointments

Guests who fail to arrive for a scheduled appointment without notice will forfeit their deposit and may be required to prepay future appointments. Future reservations may be accepted on a non-refundable prepaid basis or subject to same-day availability.

Important Scheduling Information

Metamorphosis Hair Studio is closed on Sundays and Mondays.

Because messages left after 3:00 PM on Saturdays cannot be retrieved until Tuesday morning, they do not satisfy cancellation notice requirements. To ensure compliance with our cancellation policy, please contact us during normal business hours.

Consultations

Hair color services have many options. Desired looks are unique and unlimited. 

Complimentary 15-minute consultations for new guest are always scheduled prior to services to ensure accuracy in booking. 

Please bring pictures of your desired look to your stylist during your consultation.

Our stylist will help you find the best possible options that fit your budget and your desired level of upkeep. 

If you feel you need more than 15 minutes, we offer 30-minute consultations at a service fee. 

Appointments and Confirmation

For your convenience, we confirm your appointments at time of booking and by text message or email 3-5 business days prior to your reservation. In order to receive text confirmations, you must be opted-in to our text messaging system. We respectfully remind you that technology cannot always be relied upon and, therefore, it is best to put your appointments in your calendar at the time you make your reservation. A Guest Care member can also provide you with an appointment card to ensure confirmation of your reservation. 

Arrival Time and Late Policy

Kindly arrive on time for your appointment to ensure full service. We recommend that new guests arrive at least 10 minutes before their scheduled services. If you arrive 15 minutes or more past your scheduled time, we will do everything we can to accommodate you, but please keep in mind we may not be able to provide all the services scheduled or you may need to be rescheduled to a different date and time. Our team works on a tight schedule therefore as a courtesy to our stylists and other guests we ask that you arrive promptly. 

Noise Considerations

To maintain a tranquil environment, we ask that you use telephone etiquette and silence your cell phone or any smart devices while visiting our salon. Talking on the phone during the shampoo experience or during your services is not permitted. We appreciate your cooperation. 

Child Safety Policy

We love children, and we hope you understand, we cannot assure their safety in our professional environment with sharp instruments, hot styling tools, and chemicals. We kindly request that only children receiving services be present in the service area. Older children (12+), capable of sitting quietly and unsupervised, may sit in the waiting area. Young children in carriers/strollers may not be placed near the service areas or held in the lap during services.

Product Returns

Your satisfaction is our highest concern. We pride in educating our guest on the products we use and recommend for them. Therefore, you may exchange unused products, within 14 days of the original purchase date. We cannot return or exchange any products if you do not have a receipt or accurate guest history. If you purchase a product and find that it is not performing properly for you, our Guest Care team is happy to do a "how to" consultation and make sure you leave with a product that is right for you. Brushes and other specific products are final sale, Styling tools are also final sale and warranted by manufacturer.

Customer Satisfaction 

At Metamorphosis Hair Studio, we take great pride in the quality of our work and the experience we provide. Your satisfaction is important to us.

Due to the professional nature of our services, they are non-refundable. If you are not completely satisfied, we ask that you notify us within 5 days of your appointment so we may arrange a complimentary adjustment. Adjustment appointments must be completed within 10 days of the original service.

Corrective color services are excluded, as achieving desired results may require multiple visits. Guests with prior at-home color or services performed elsewhere will be advised during consultation regarding realistic expectations and potential limitations.

Gratuities

Gratuity is ultimately your choice and should represent how satisfied you were with your service and experience at our studio. Gratuities are greatly appreciated by service providers, assistants and owners alike. Gratuity is not included in service prices. During check out you can leave a CASH gratuity or use the “Typpy” iPad kiosk at the Front Desk which allows you to use your Credit Card to individually tip your stylist and the assistant.